Computers are tools, just like pencils, pens, paper, photocopiers etc. They are tools to help you waste less time and to improve your productivity. Unless the use of IT does this, it is not worth the investment. There are many areas where IT COULD help your business, but only an analysis of your current practices and a cost justification of IT use can show whether there would be benefit in investing in IT. Computers are good at many things. They work a lot faster than we do, never forget anything and cam store and retrieve vast amounts of information. They are very good at automating repetitive tasks, but they can�t think for themselves. If you send out lots of similar letters, then perhaps a word processor with mail merge capability would be a benefit. Perhaps e-mails would be a more cost effective solution to letters. Computer based information storage could be more efficient than having banks of filing cabinets stuffed with paper.